We are committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance.

We do not currently accept any returns of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 3 days of receipt of the product by writing to us on support@holygrailhomes.in. For the refund on the returned defective product please check the section on Refund below.

Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the defective product.

How to Initiate the Exchange/Refund Process?

1. Customers should contact customer support by writing to us at support@holygrailhomes.in within 3 days from the receipt of product. For any damages please update us within 24 hours of delivery.

2. Customers should not return the product before receiving a confirmation mail from us about the same.

3. All the products must be returned in their original condition, unaltered and unused in the same packaging. 

4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.

5. We only replace items if they are defective or damaged. If you need to exchange it for the same reason, send us an email at support@holygrailhomes.com

NOTE: We shall not entertain any request after 3 days from the date of receipt of the product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through UPI/Bank Transfer in case of C.O.D orders.

Domestic Order:

In case of domestic order (where the product is shipped within India) 100% refund will be made in case of defective products.